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Terms And Conditions

2024 September 09

Got it! Here's the updated version of the terms and conditions reflecting that Fleeeto is operated under YG Company Pvt. Ltd:

Fleeeto Quick Commerce - Terms and Conditions

Welcome to Fleeeto! These Terms and Conditions ("Terms") govern your access and use of the Fleeeto platform, operated under YG Company Pvt Ltd., providing quick commerce services for food, grocery, pharmacy, and parcel deliveries. By accessing or using our platform, you agree to abide by these Terms.


1. Acceptance of Terms
By using Fleeeto, you acknowledge and agree to these Terms and Conditions. If you do not agree to any part of these Terms, you must not use our services.

2. Services Overview
Fleeeto offers fast and convenient delivery of goods, including but not limited to:

  • - Groceries
  • - Food & Beverages
  • - Pharmaceutical Products
  • - Parcel Deliveries
  • - Pooja Samagri
  • - Agro

We connect customers with local stores and independent delivery partners to provide these services.

3. Account Registration

  • To use Fleeeto services, you must create an account. You are responsible for providing accurate, up-to-date information.
  • You are responsible for maintaining the confidentiality of your login details. All activities that occur under your account are your responsibility.

4. User Obligations

  • You agree to use Fleeeto for lawful purposes only.
  • You will not engage in any fraudulent activity, such as placing false orders.
  • You must ensure that the delivery location is accessible and provide accurate delivery instructions.
  • Fleeeto reserves the right to cancel or refuse service to users engaging in misconduct or misuse of the platform.

5. Order Placement and Payment

  • Orders can be placed through the Fleeeto app or website. Once an order is placed, it cannot be modified.
  • Payments must be made via approved payment methods available on the platform (eSewa, debit/credit card, etc.).
  • Fleeeto may collect a service fee or delivery fee based on the location, product type, and delivery distance.

6. Delivery and Timing

  • Fleeeto strives to deliver products within the estimated delivery time, but delivery times may vary based on factors like traffic, store availability, or weather.
  • Fleeeto is not responsible for delivery delays caused by circumstances beyond our control.

7. Cancellations and Refunds

  • Orders can only be canceled if they have not been dispatched. Once the order is on its way, it cannot be canceled.
  • Refunds may be issued for canceled orders or if the item is unavailable at the vendor. Refunds will be processed within 3-4 business days, depending on the payment method.

8. Product Availability and Quality

  • Fleeeto works with trusted vendors and partners. However, we are not liable for the quality, accuracy, or availability of products sold through our platform.
  • In case of any issue with the product (e.g., expired items, wrong delivery), you must report it within 1 hours of receiving the product. Fleeeto will facilitate a resolution with the vendor.

9. Pricing and Fees

  • Prices listed on Fleeeto are determined by the vendors and may vary. Fleeeto is not responsible for price discrepancies.
  • Additional fees, such as delivery charges or service fees, will be clearly listed during checkout.

10. Third-Party Services

  • Fleeeto may use third-party services, such as payment processors or delivery partners. We are not responsible for any issues that arise from their services.

  
11. Liability and Indemnity

  • Fleeeto is not responsible for any indirect, incidental, or consequential damages resulting from the use of the platform or the services provided.
  • You agree to indemnify Fleeeto, YG Company Pvt. Ltd., and its partners against any claims, damages, or legal fees arising from your misuse of the platform.

12. Modifications to Terms

  • Fleeeto reserves the right to modify these Terms at any time. We will notify users of significant changes, and continued use of the platform constitutes acceptance of the updated Terms.

13. Termination of Services

  • Fleeeto may terminate or suspend your account without notice for violations of these Terms or any illegal activity on the platform.
  • You may terminate your account at any time by contacting customer support.

14. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Nepal. Any disputes arising from the use of Fleeeto services shall be resolved under the jurisdiction of the courts of Nepal.

15. Contact Information
For any queries or concerns regarding these Terms, please contact us at:

  1. Email: hello@fleeeto.com
  2. Phone: +977-9820995945
  3. Address: YG Company Pvt. Ltd., Birgunj,Shreepur-11

Note: In addition to our own policies, Fleeeto adheres to standard industry practices and regulations followed by other quick commerce platforms to ensure a consistent and compliant service experience.


By using Fleeeto, you confirm that you have read and agreed to these Terms and Conditions.

This version includes the details that Fleeeto is operated under YG Company Pvt. Ltd. Let me know if you need further modifications!